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My 4 year old daughters’ introduction to outsourced manufacturing and project management in China

A few months ago I was doing a video blog about the service my company offers our clients. Nobody really watches that stuff, but I had to get it on the website for marketing purposes. As I  was getting the camera set up, my daughter burst into my recording study and told me she wanted to do the introduction.  Glad I accepted, as it has been our most popular video to date.

She does a short 5 second intro then hands the mic back over to me.  Here are highlights from the transcript of the video.

 

How can PassageMaker help clients who wish to do business with China?

Simply put, PassageMaker is US owned & operated, China-based. We set up virtual workshops & virtual purchasing offices for clients who don’t want the headaches and financial obligations of setting up their own factories and offices in China. So PassageMaker recruits, hires, trains AND most importantly, manages local manpower to work on the client’s project.  We literally build “your factory inside our factory” and “your office inside our office

 

What are the options for managing a team in China?

Doing business in China requires a presence there.  It doesn’t matter if you are buying, selling or manufacturing, at some point you will need boots on the ground, people you can trust, to look after your interests. Traditionally, there were three options:

  1. Fly your team in from back home

But this is a temporary fix and expensive when you consider costs of travel, time away from office, not to mention the wage differences between staff in your home country and China.

  1. Hire an agent

But agents, both Chinese and Foreign agents, are not known for their loyalty or professionalism. For example, you may be paying an agent a commission but behind the scenes they are getting a kick back from the China side too. Agents may not always have your best interests in mind.

  1. Set up your own office or factory in China

But this requires a large investment in time and capital. Plus it comes with a whole new set of headaches-  hire/fire issues, labor laws,  licensing, government relations, local taxation and even  exposure to social compliance and corruption issues.

PassageMaker has created a 4th option, that costs less than the other options, and delivers better results.

Our catch phrase is “outsource your infrastructure, manpower & management to PassageMaker”, but what does this really mean?

PassageMaker recruits, hires, trains AND manages local manpower to work in our offices and factories on behalf of the client.

 

Let’s talk office and factory infrastructure in China

You are probably familiar with virtual offices and virtual assistants.  But PassageMaker’s infrastructure is more than just physical space, a desk and access to internet.

When we talk “infrastructure” we mean PassageMaker’s operation manual, templates and S.O.Ps for getting things done in China.

So much more than just space- infrastructure means import/export licensing, VAT rebate facilitation, and 20 years of China experience put to work managing your China project.

 

Want white collar workers to find and manage suppliers or even sell your goods in China?

We got you covered.  At today’s exchange rate, professional staff can be hired in PassageMaker’s Shenzhen office with a base salary starting at just over 430 USD per month.

 

Need a blue collar team to physically manufacture, assemble, inspect or package your product? 

We got you covered. The minimum wage or base salary at PassageMaker’s workshop is around 2 USD per hour at today’s exchange rate.

 

What’s does it cost to engage PassageMaker and how would this cooperation work?

You cover the direct project expenses of the goods purchased, shipping and the payroll of your dedicated team.

We simply add a small commission on the value of the items bought and sold on your behalf in China. The bigger the project, the smaller the commission.

 

How to get started?

Download the rate sheet from our website, then fill out a simple questionnaire about your project and our website will generate a formal quotation and service proposal.   We’ll give you some time to review, then we can set up a call to answer any questions you may have.

 

 

She does a short 5 second intro then hands the mic back over to me.  Here are highlights from the transcript of the video.

 

How can PassageMaker help clients who wish to do business with China?

Simply put, PassageMaker is US owned & operated, China-based. We set up virtual workshops & virtual purchasing offices for clients who don’t want the headaches and financial obligations of setting up their own factories and offices in China. So PassageMaker recruits, hires, trains AND most importantly, manages local manpower to work on the client’s project.  We literally build “your factory inside our factory” and “your office inside our office

 

What are the options for managing a team in China?

Doing business in China requires a presence there.  It doesn’t matter if you are buying, selling or manufacturing, at some point you will need boots on the ground, people you can trust, to look after your interests. Traditionally, there were three options:

  1. Fly your team in from back home

But this is a temporary fix and expensive when you consider costs of travel, time away from office, not to mention the wage differences between staff in your home country and China.

  1. Hire an agent

But agents, both Chinese and Foreign agents, are not known for their loyalty or professionalism. For example, you may be paying an agent a commission but behind the scenes they are getting a kick back from the China side too. Agents may not always have your best interests in mind.

  1. Set up your own office or factory in China

But this requires a large investment in time and capital. Plus it comes with a whole new set of headaches-  hire/fire issues, labor laws,  licensing, government relations, local taxation and even  exposure to social compliance and corruption issues.

PassageMaker has created a 4th option, that costs less than the other options, and delivers better results.

Our catch phrase is “outsource your infrastructure, manpower & management to PassageMaker”, but what does this really mean?

PassageMaker recruits, hires, trains AND manages local manpower to work in our offices and factories on behalf of the client.

 

Let’s talk office and factory infrastructure in China

You are probably familiar with virtual offices and virtual assistants.  But PassageMaker’s infrastructure is more than just physical space, a desk and access to internet.

When we talk “infrastructure” we mean PassageMaker’s operation manual, templates and S.O.Ps for getting things done in China.

So much more than just space- infrastructure means import/export licensing, VAT rebate facilitation, and 20 years of China experience put to work managing your China project.

 

Want white collar workers to find and manage suppliers or even sell your goods in China?

We got you covered.  At today’s exchange rate, professional staff can be hired in PassageMaker’s Shenzhen office with a base salary starting at just over 430 USD per month.

 

Need a blue collar team to physically manufacture, assemble, inspect or package your product? 

We got you covered. The minimum wage or base salary at PassageMaker’s workshop is around 2 USD per hour at today’s exchange rate.

 

What’s does it cost to engage PassageMaker and how would this cooperation work?

You cover the direct project expenses of the goods purchased, shipping and the payroll of your dedicated team.

We simply add a small commission on the value of the items bought and sold on your behalf in China. The bigger the project, the smaller the commission.

 

How to get started?

Download the rate sheet from our website, then fill out a simple questionnaire about your project and our website will generate a formal quotation and service proposal.   We’ll give you some time to review, then we can set up a call to answer any questions you may have.

 

Notes on account management, MOQ and scalability

Once the service agreement is in place and initial payment received, the project official starts and an Account Manager will be assigned to your project.  Our Account management team includes bi-lingual Europeans and Americans based in China. They will serve as your primary point of contact and they take responsibility for ensuring the China-based team is meeting the project goals set by the client.

Rather than wait for the recruitment of new staff to be completed, in many cases, existing PassageMaker staff can be assigned to the new project on a temporary basis to help quickly launch and ramp up these new projects.

It’s also important to note that our service is very scalable. If at some point in the future, your wish to actually own your own office or factory in China, know that the virtual office/factory team can be transferred over to this new entity.

Our largest project to date had 56 dedicated staffers and our smallest has 1.  Some of our largest projects today, were small a few years ago. So, we have no minimum order sizes and as long as your project is stable enough to engage at least 1 full time person in our office or workshop, we are very open to cooperation.

Thanks again for your interest in PassageMaker, we look forward to being of service!

How to keep China sourcing projects on schedule

How to keep China sourcing projects on schedule

In one of his posts a while back at “Whit’s Business Blog,” Whit Kelly gives 4 common causes for project delay. There are worth reviewing and a summary is posted below. The good news is that all of these pitfalls can easily be avoided if the buyer elects to take action.

Whit writes:

1. Incomplete Design Databases

This is the A-#1, super-duper granddaddy of all causes of delays. As I mentioned in some of my blog writings, you really, really, REALLY need to have all the elements of the design finalized before going to production. Leaving even the smallest element of the design open to interpretation will lead to the supplier interpreting it in the way exactly opposite from what you wanted.

2. Payment delay

China is pretty close to a cash economy unless you are a buyer for a Fortune 500 company. All Purchase Orders (POs) will require a deposit, in most cases because the manufacturer is going to use that money to pay cash for the raw materials. Tooling is typically 30% At Time of Order (ATO), 40% at 1st article and 30% at final approval, before delivery. Production is most often 50% ATO and 50% At Time of Shipment (ATS), which means in practice, 100% is due before the product leaves the factory. All these terms are clearly communicated early in the project, but at least 80% of the time, there are delays from clients not paying in a timely fashion.

3. The uncommunicative buyer

It is not uncommon for projects to get caught in the doldrums and go nowhere for days, weeks, even months because the client is AWOL. It is very, very common to play “hurry up and wait”.

4. The buyer who’s in a hurry

While this might seem to be right attitude to keep things moving fast, the buyer who is in a hurry often places speed over accuracy. They want to cut corners, skip prototypes, skip writing a Product Quality Manual (PQM) with us, not bothering to proof-read the PQM, etc. Sometimes this works out, but not often. More commonly when you deviate from the normal project flow, you end up causing more delays.

Chinese vendors screw up all the time, but the delay is not all the vendors’ fault as the four common pitfalls above explain.