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Supply chain in China: From ‘just-in-time’ to ‘just-in-case?’

Supply chain in China: From 'just-in-time' to 'just-in-case?'

Glenn Reynolds, aka Instapundit, wrote a great op-ed piece in the Washington Examiner recently, on the impact the Japanese earthquake and tsunami are having on supply chains around the globe.

Quoting the Professor in full:

Japan’s earthquake/tsunami has occupied the news and also spurred a lot of thought. Among other things, it has underscored the fragile and interconnected nature of modern society, and caused some to question the wisdom of “just-in-time” manufacturing approaches in today’s unsettled world.Instead, it is suggested, we might want to focus on “just in case” approaches designed to be more resilient under stress.

Japan’s earthquake was in some ways a triumph of preparedness: Thanks to strict building codes, not a single building in Tokyo collapsed. But the earthquake, and the tsunami it produced, have had impacts that go well beyond the immediate.

In particular, the damage is exposing the extent to which modern supply-chain management has produced a system that is so lean it lacks the reserve capacity needed to cope with disasters.

In manufacturing, plants have been idled around the world because Japanese factories — or often, a single Japanese factory — serve as the sole source for a vital component. With the factories sidelined by damage or power outages, the components are unavailable, and production has to stop.

Ford Motor Company idled a plant in Belgium for five days over parts shortages; Toyota warned plants in the United States to be prepared to close for the same reason. A U.S. plant making car seats had to close because of a shortage of premium vinyl made only in Japan. Ford has suspended orders for some models in red and black because the paints come from a single factory in Japan, now closed. Tales like these abound.

Even the New York subway system is affected by the parts shortage: As National Public Radio’s “Marketplace” reported: “Steel from the north of Japan can’t get to Suzuki. Suzuki can’t make the parts for Hitachi. And Hitachi can’t send the parts to New York. The global supply chain breaks down with the removal of just one link.”

As Edward Tenner noted in the Atlantic: “The tsunami has exposed a weakness in global logistics long recognized in principle but disregarded in practice. Lean manufacturing plus heavy reliance on a single plant equals vulnerability to disruption.”

With managers under pressure to keep costs down, there has been a tendency to cut special deals with single suppliers, and to keep stocks of parts as low as possible. So long as everything goes smoothly, this saves money: Single suppliers give you the best price, and low inventories keep you from tying up working capital.

The problem is that we seem to be in a period where things aren’t going as smoothly as they did for a while. And when things don’t go smoothly, the lean approach means that it doesn’t take much to bring things to a halt.

I mentioned this to a friend who’s got a custom-car business, and he said his experience with disruptions in getting supplies from vendors has caused him to move from a “just-in-time” system to what he calls a “just in case” system, where stockpiles are bigger and alternative suppliers are identified in advance. I think we’ll be seeing a lot more of this, post-Japan.

But the problem goes well beyond cars and subways. Lots of more important systems are similarly vulnerable. My wife takes a heart-rhythm drug called Tikosyn; if she misses a dose, she could die.

Walgreen’s doesn’t want to keep it in stock, so they order a bottle by air-freight when her prescription is about to expire. Normally, that’s fine — but if something happened to interrupt shipping, she’d be in trouble.

She keeps a backup supply, but what would Walgreen’s do for others in a similar predicament? A few days of shipping problems and many pharmacies would be out of important drugs.

Likewise, grocery stores now keep only a small supply of food on hand, depending on regular deliveries for restocking. When those deliveries are interrupted, shelves start to empty pretty fast. (And government emergency food stockpiles are nothing like they were in the Cold War era).

Power plants used to keep a 60-day supply of coal in stock. Now they typically keep only 30 days’ worth. That saves utilities money but it means that there’s less margin if deliveries get interrupted. In the past, severe blizzards have left some utilities dangerously close to running out. Most cities have only a few days’ worth of gasoline.

We’ve come off a period of several decades in which weather was better than average, and in which other forms of societal disruption were fairly minor. The 21st century looks likely to be less placid.

As we make all sorts of plans, at the governmental, the business, or the personal level, it will pay to think more about the likelihood that things won’t go smoothly, and about ways we can prepare now to deal with the inevitable problems ahead.

A new subdiscipline called “resilience engineering” looks at how systems can be made more resistant to failure, and better able to recover when they do fail. That kind of thinking, it seems to me, is relevant to all of us, not just engineers.

The ride seems to be getting bumpier. In all sorts of areas, we need more of a cushion.

This advice is similar to advice I’ve been giving for years when it comes to a supply chain in China. Simply put, “your order will be late; plan accordingly”. When I was supplying parts to a large American motorcycle company, I knew that I had to buffer uncertainty with inventory. They often couldn’t give reliable forecasts (or I should say, their forecasts didn’t always filter through the other supply chain members reliably), so I had to keep weeks or months worth of product on the floor to compensate. And that was just the customer – the suppliers were a whole other ration of uncertainty. This is the dirty little secret of the JIT revolution – the inventory levels are often still there, just held by someone other than the OEM.

If you actually both to read past the first chapter in any book on JIT, you will see that stability is a prerequisite for a JIT system – stability in demand and in supply. The system can’t work in chaos. Most Chinese supply chains are far too chaotic to be part of a JIT system (for Apple this is not the case, but chances are if you are reading this blog, the rule applies).

I could go into the math of how to calculate an inventory level based on your target fulfillment goal, but suffice it to say, you are wise to keep some stock on hand. Much cheaper than airfreight.

As for single sourcing, some products don’t have the volume to have multiple sources, but whenever we have a client with substantial order quantities, I always recommend having at least two sources for each component. I also encourage clients to develop domestic sources to support 20% of the normal production, and make sure they have capacity to handle increased orders if there are problems with the Chinese suppliers.

So, when you come to China, do NOT expect to run the supply chain the way the new text books say. Go old school and put some fat in the system. Just in case.

The Man Who Makes Your iPhone

Fascinating article on Terry Gou (which is an incorrect romanization for his family surname, 郭, the pinyin should be Guo, not Gou), the founder of Foxconn.

The article spends a good deal of time talking about the recent suicides at Foxconn, which were tragic and not to be dismissed. I did not blog about the suicides at the time, but it occurred to me when I read this article that at roughly 900,000 employees, Foxconn has a larger “population” than the following US states:

  • Alaska (149 / 681,111)
  • South Dakota (102 / 795,689)
  • Wyoming (101 / 523,252)
  • Delaware (95 / 861,953)
  • North Dakota (95 / 637,904)
  • Vermont (89 / 620,748)

You’ve probably figured out that the first number is the number of suicides, the second the state’s population (2007 data from the American Foundation for Suicide Prevention). Frankly, we should be surprised there were not more than 12 suicides, just given the sheer density of the living and working conditions. Or maybe that helped prevent them? Lack of privacy denies you the opportunity or provides something of a support structure whether you like it or not?

Anyway, money ‘graph:

Gou has plans to capitalize on the changes he has wrought. Perhaps most intriguing is his plan to move additional production to the U.S. The company currently employs about 1,000 workers in a Houston plant that makes specialized high-end servers for corporate clients the company declined to disclose, and Gou envisions a fully automated plant to produce components within five years. “If I can automate in the U.S.A. and ship to China, cost-wise it can still be competitive,” he says. “But I worry America has too many lawyers. I don’t want to spend time having people sue me every day.”

I’ve said it before and I’ll say it again – bean counters, lawyers and @$$hat corporate buyers took all the fun out of US manufacturing and along with unions have done their damnedest to destroy what was left.

Anyway, enjoy the article about the “new Henry Ford”, and say a prayer for the departed.

Life is uncertain – eat dessert first

So say the T-shirts at are local ice cream parlor. I think it’s a great line and not a bad philosophy.

It got me think about our services. Despite the copious amounts of verbiage on our website, I spend a good chunk of each day explaining what we do and how we do it – which is one of the drivers behind developing the upcoming video tours, which we hope to post soon.

Some time ago, casting about for a good analogy for our company, my obscene fatness landed upon the concept of an a la carte menu. You can use our services in the typical order – Sourcing Feasibility Study (sample report here), Vendor Coordination, Assembly-Inspection-Packaging (sample Product Quality Manual here), etc. – or you can start anywhere in the process you like. Skip the salad and go straight to the main course. Or eat dessert first. We are nothing if not flexible, and our only goal is to help the client be successful in China.

And now I want ice cream. Damn.

Late night article dump

So everyone in the office has been riding me to post more often. Of course, no one wants to do any of the heavy lifting and help. That would be too logical and…helpful.

The last two weeks have been full to the brim with visitors from central China, Hong Kong and Germany (yes really, here in Salem, VA), sales calls, and computer crashes (my God, does Microsoft suck – Apple, I’m comin’ baby).

I have some great food and travel blogging drafted, but it is 3:15 AM, and I’ve been going since 7:00 AM yesterday, so you get some random dreck, DJ-style, like the great Instapundit (and yes that’s me hoping for some linky love). I’ve been saving these up for a while, but they are still current and topical.

  • Reuters – Google phases out Microsoft Windows use: report – GOOD; Vista is a war crime and the entire Office 2007 suite should have resulted in public hangings in Redmond. How do you screw up Excel with stoopid menus? I swear they could mess up a calculator.
  • Financial Times – Rival tablets ready to bite into iPad lead – and they’re not even talking about the knock-offs you can buy on the streets of Shenzhen.
  • The Anchoress – Witnessing the heart as it cracks – UPDATED – this is now quite dated by all the other bad things that happened in the Gulf of Mexico. I only post it here to make the point whether you like Obama or not, having a President in the White House who the entire world (especially our Chinese creditors) see as an incompetent fool is not a good thing.
  • New York Times – Virus Ravages Cassava Plants in Africa – This is quite sad, as Africa has enough problems. I will be interested to see if the new colonial masters, the Chinese, come to the rescue with either aid or a scientific solution. Somehow I doubt either scenario, but I sure hope I am wrong.
  • AutoblogGreen – Study: Mass adoption of EVs in China will lead to tremendously higher emissions – It took me several minutes to stop laughing after I read this. That Law of Unintended Consequences really is a bitch. I love it when the local tree-huggers tell me about all the green technologies in use in China. I wish I had a clear photo of the street lamps on a showpiece stretch of highway from Liantang to Buji. The bulbs are fluorescent and the lamps have solar collectors and windmills! They should be totally awesomely green, right?! Except there is no consistent wind, the smog blocks out the sun and the bulbs are all broken. Other than that, they are on the right track.
  • The Telegraph (UK) – Chinese hiding three million babies a year – I know far more young people in China with siblings than the One Child Policy would suggest. Anyway, as Mike is famous for saying, “there are 1.3 billion people in China – people be ****ing.” Speaking of which…
  • The Sun (UK) – Saying Sorry to China with Sex – Well, I for one applaud the young lady for trying to heal such old and deep wounds. I mean, what have YOU done today to atone for the atrocities in Nanjing? On a similar note…
  • Good**** – China’s looming woman shortage: 5 possible consequences – this blog post is safe, but please note the site itself is NOT SAFE FOR WORK as the blog title suggests. Despite the location of this post, the point is very valid – such an imbalance (India is said to have a similar problem) is a huge flash-point as Beijing tries to control China’s rapid ascent.
  • Walter Russell Mead – Marx Awakes as China Rises – an erudite end to this post. If you don’t read Mr. Mead regularly, you should.

Actually, I have to end with some key words to boost our SEO, since that’s the original reason for this blog in the first place. So here goes:

Contract Manufacturing, Contract Packaging, Contract Assembly – rah, rah, rah, sis boom bah! Please feel free to contact me about our contract capabilities!

4:00 AM – good night, Irene.

Some miscellaneous articles

Feeling lazy today. Sometimes the juices ain’t flowing. In no particular order:

Maybe get to some travel blogging tomorrow. Or not. You’ll have to check back to see.

More comments on “Sheer Import Genius” and a great post from Renaud

Renaud Anjoran is a fine fellow who runs an excellent blog about quality control in China. I’ve linked to him in the past, and he’s returned the favor.

He commented on my recent post, “Sheer Import Genius“. This led me to read two excellent posts on the the good and bad trading companies in China.

His points are spot on. One of the reasons PassageMaker formulated the Sourcing Feasibility Study (SFS) was to identify and eliminate piss-ant trading companies that don’t add value.

Li & Fung is a tremendous company, and we have sought to emulate them in many ways. PassageMaker focuses on SMEs – Small to Medium Enterprises, not Li & Fung’s market. Many of our customers are Tier 1 suppliers to Fortune 500 companies, but they themselves fall into the SME category. In my mind, this is a fine market to serve.

PassageMaker is not a middleman. We are not a traditional trading company. We add tangible value with our SFS, Vendor Coordination, Assembly-Inspection-Packaging and Factory Formation services. Most importantly, the entire process will be transparent. We don’t exist by keeping our clients in the dark.

Let us know how we can be of assistance. If you are not 100% sure about every step of your supply chain, you need our help. Trust me, you do.

Great China Law Blog post related to “Sheer Import Genius”

A most excellent post on the importance of protecting your supply chain from Dan Harris of the (most excellent) China Law Blog. If you are not a subscriber, you should be. He is kind enough to link to my post yesterday, “Sheer Import Genius“.

The importance of contracts and compartmentalizing your supply chain cannot be overstated. You have invested too much to build the business. Don’t give it away because you are too lazy or too cheap to do the work to protect that investment.

Money ‘graph:

The other day, a really savvy client of ours stopped by the office. This company has been doing business in China for a long long time and it has non-disclosure/non compete/non circumvention agreements with all of its Chinese suppliers and US Buyers I mentioned the above conversation (no names or other identifiers, of course) and we talked about the benefits of the contracts his company has both in China and in the U.S. He then reminded me that this was also one of the reasons his company had set up its own trading companies in China. This company gets its product from about a dozen different Chinese factories, but the records in both China and the United States all point to the U.S. company’s own trading company as the exporter. This company has never had a problem with its customers going around it.

PassageMaker can help you secure your China supply chain. Our “Black Box” Assembly Center is a far less expensive option than setting up your own trading company. If you still want your own presence in China, we can help you with our Factory Formation service. Give us a call, and when you need a lawyer in China, you could do far worse than Mr. Harris.

Sheer Import Genius

So…did you know that your shipping information is in the public domain?

I’ll step up and admit I didn’t.

What’s worse, now that Import Genius is out there, finding your competition’s suppliers is as easy as using a search engine. Anything imported into the USA is a matter of public record, including the exporter (i.e., your supplier), the type of goods and your receiving address.

Import Genius is an amazing program and I will be using it for sure, but it also highlights another advantage PassageMaker‘s “Black Box” offers our clients. When you hire us to perform our Assembly-Inspection-Packaging service, that is really a catch-all term for any sort of contract assembly, product inspection, contract packaging, kitting, order fulfillment, pull-pack-ship, freight consolidation, private labelling or branding, etc. We do everything from kit mobile phone accessories to assemble vacuum cleaners.

Aside from the advantages we provide to help you control your costs, ensure your quality and protect your intellectual property, we also act as a “firewall” to protect your real supply chain. When a competitor searches for you on Import Genius now, they’ll get the name of your Chinese supplier. Think about that for a moment. You invested thousands upon thousands of dollars to establish that relationship, to tool your product and get the production going. If you are like a typical “mature” PassageMaker client, before you hired us, you were paying for at least a half-dozen trips to China a year. With business class seats, rooms at the Shangri-La, private cars, etc., that’s $20k per trip.

How confident are you that your supplier wouldn’t sell a knock-off of your product to a competitor?

If they search when you are working with PassageMaker, all they will see is our address as the exporter. So in addition to saving you on travel expenses, we protect the investment you made in your suppliers. Our motto is “Trust & Transparency”, and you can trust us to protect that supply chain. We wouldn’t stay in business 5 minutes if that weren’t true. In the PassageMaker system, you will always know who your suppliers are, who has your tooling, who has your designs, who has your money and who has your products. The transparency part only applies to you!

Well, that’s just great…it’s spelled “proofread”

So I spend a week proofreading my post on proofreading only to be immediately informed by an observant reader (a former professor of mine from USC no less) that “proofread” is one word. Not “proof read”, as I wrote yesterday.

I take full responsibility, as I am the only one who proofreads my blog posts. I have dyslexia, so I always try and proofread everything 2-3 times before I send it or publish it. After all, I get enough hounding from the clan in China, to say nothing of the Zen Dragon from down under, that I don’t need to make it any easier for them.

That said, my error sets me up for a good blog post today. This experience underscores what I was saying in the original post – your business documents are far, far more important in China than in your home market.

Make a mistake or an error of omission on a purchase order, and you may very well be hosed. Do the same on a Product Quality Manual (PQM), and I can guarantee trouble.

Some time ago, such an error of omission rose up and bit one of our customers rather badly. We had followed the PQM as approved, but we had not been checking a particular dimension. It had never been in the PQM, whether we didn’t include it when we drafted the document or whether the customer left it off the original drawing was lost in the mists of time, but the error had persisted undetected by all for nearly 4 years. It was never a problem as long as the vendor providing that component did their job right, but we are all human and that finally didn’t happen.

Our team inspected the product to the PQM. The error was so subtle, you would never notice it with the naked eye. The client assumed all was well and shipped the product, which immediately were rejected in the field. Long story short, everyone was unhappy and we all lost, but there was no warranty claim to be made against PassageMaker. We’d followed the approved PQM.

Our policy is we will do what you tell us in the PQM, no more, no less. It has to be this way, as the biggest problems in China are the admirable Chinese tendency to want to help too much or worse, to improvise when a problem arises.

I had a friend who was buying pillow cases in China. All the samples came in exactly 1″ too big on every dimension. Panicked, he called the factory and they told him they so appreciated the order (for several hundred thousand units), that they wanted to reward him by providing extra material at no cost! After he got his heart pumping again, he contacted our friends at China Quality Focus who went on-site and got things back on track quickly.

Doing business in China is Murphy’s Law on steroids, acid and a truckload of uncut Colombian all at once. Muse’s 1st Law is “Never Assume Anything“. Make sure if you want it to happen (or not to) that you put it in writing.

I meant it when I wrote that we LOVE getting 17 pages of corrections back from the client. It is far better than a cursory review and signature.

We have four (4) internal layers of proofreading for a PQM before it is sent to the client for approval.

  1. The PQM is drafted by a Quality Technician, with input from the entire team, including the client.
  2. It is then reviewed by the Production Engineer.
  3. It is then reviewed by the Project Manager.
  4. It is then reviewed by a member of senior management (most often by me).

Only then is it sent to the customer.

This is a time consuming process. But the alternative is terrible to contemplate. Anything worth doing is worth doing right the first time.

So make sure you proofread before you sign on the line that is dotted.

McDonald’s, also known as the “Get-Out-Of-China-Free-Card”

A friend and classmate of mine had a terrible time with the food in Beijing 11-12 years ago. Food poisoning was a weekly event.

He began hitting McDonald’s almost daily to give his stomach a foundation to get by on. Having had my share of food poisoning in China since then, I agree. When you’ve just spent the last 12 hours on the “China Rapid Weight Loss Program”, you are NOT in the mood for more Chinese food. A Quarter Pounder with Cheese is the most welcome sight on earth.

He started referring to McDonald’s as his “Get-Out-Of-China-Free-Card”. What a perfect name.

It has nothing to do with PassageMaker or China Quality Focus – except that if you come visit us and get sick, we will make sure you are well cared for – but it is a reality of China travel that you will miss food you would never eat when you are home. When I am in the USA, I cook Asian food 3-4 days a week. When I am in China I crave hamburgers and hot dogs. The grass is always greener, I guess.

Anyway, here are three crazy articles from ChinaSMACK about McDonald’s and the impact it has on modern China.

Chinese Netizen’s McDonald’s Happy Meal Rotting Experiment

Chinese Grandfather Eats McDonald’s For The First Time

Pretty Chinese Girls Run Into McDonald’s & Begin Dancing

On the last one, you see this kind of stuff regularly in China. What a place.

Enjoy.