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When you’re one-in-a-million in China, there are 1300 people just like you

This link to extraordinary photos of Saturn really puts your life in perspective. Infinitesimal doesn’t come close. Visiting China for the first time is a similar experience. Holy mess, are there a lot of people!

The same problem exists when trying to locate a capable set of vendors for your project. China has built so much manufacturing overcapacity in the last 30 years, there are literally factories on every corner. It can be bewildering trying to find the right supply chain partners.

Sourcing websites are like dating sites, some better than others, but all are only the barest of starting points. You might find true love, but there is considerable due diligence required to find the perfect mate. PassageMaker’s Sourcing Feasibility Study was developed to perform this research and present our customers with a set of capable vendors to choose from by essentially playing the role of a match-maker.

If you have a complete design database and are ready to start exploring your options in China, let us use our expertise to make the process as painless and productive for you as possible.

A ship is safe in a harbor, but a harbor is not what a ship is for

The title of this post is one of my favorite sayings. As an entrepreneur, it reminds me to keep trying, even when it is hard; especially when it is hard.

These days the world economy is a tempestuous sea, but PassageMaker is growing and thriving. A “passagemaker” is a small motor boat capable of crossing the open ocean; I think Mike Bellamy chose an appropriate name for the company.

Even in this time of chaos, new clients contact us daily. Even though budgets are tight and the margin for error is far smaller than just a year ago, those entrepreneurial passagemakers know that if they ride out the storm they will be in a much better position to prosper when the storm ends. And they won’t be smashed to bits tied up to the docks.

Harbors are over-rated. There is no such thing as a safe job anymore. The closest thing to a job for life is the value you create for yourself as an entrepreneur.

Why do so many people source in China? Because tooling prices are 10%-25% of USA. Because component prices are 25%-50% of USA. Those are great enticements, but a Chinese supply chain takes far more time and effort to establish than an American one. In this economy, budgets are tighter and risks are higher, and you can’t afford the learning curve to figure out China on your own. Now more than ever entrepreneurs need a real PassageMaker to help them navigate the storm successfully. Contact us and let us show you how our Sourcing Feasibility Study, Vendor Coordination and Assembly-Inspection-Packaging services help our clients achieve success in China.

The end of the dollar and the rise of the Chinese consumer

When Mike Bellamy and I chose the China track at the University of South Carolina in 1997, it was still an avante garde career move. Both of us had been to Asia and knew China was going to play a key role in the 21st century. Neither of us thought we’d be reading articles like this only 9 years after graduating:

From the Telegraph (UK), “The dollar is dead – long live the renminbi

I try to stay away from politics in this blog, but regardless of your party affiliation, you can’t honestly avoid the conclusion that Washington (and London) have spent too much money in the last decade. This profligacy was matched by most individual Americans, as the country went on a credit-fueled bender. I remember feeling the odd man out for not having a $400k mortgage. But while individual Americans seem to have learned their lessons, and are now saving and investing at record rates, the US government has not learned and continues to issue debt at an astounding clip – $7 trillion in debt in 2009 alone.

This is not about politics, but simple math. The USA cannot afford to spend this money, and the political class is failing the polity by not acting responsibly to control this accumulation of debt.

To date, the producing nations – Germany, Japan and most importantly, China – have underwritten our debt to keep the USA consuming to fuel their export-driven growth strategies. But reality is going to force a brutal readjustment and a change in behavior for both the producing and the consumer nations:

A seminal shift in behaviour is being forced on the deficit nations [i.e., USA, UK, Spain – ed.] where, despite massive fiscal, monetary and financial system support, there is a continuing scarcity of credit and a growing propensity to save. Neither of these two constraints on demand will reverse any time soon.

This, in turn, is forcing change on surplus countries, whether they like it or not. Export-orientated nations [i.e., China, Japan, Germany – ed.] can no longer rely on once profligate neighbours to buy their goods. Against all instinct, they are having to stimulate their own domestic demand.

The most startling results are evident in China, where retail sales grew an astonishing 15.4 per cent in August. Fiscal action has succeeded in boosting consumption in Germany, too, despite mistrust of what one German politician has dubbed “crass Keynesianism”. [emphasis added – ed.]

So what does this mean for PassageMaker and those wishing to do business in China? From the sourcing point of view, there will likely be inflation in the renminbi, but I expect that to be outpaced by dollar inflation. No matter how you slice it, China is here to stay as a manufacturing center. And the Chinese are in much better position to enforce sound monetary policy with so much cash on hand. In this inflationary environment, PassageMaker’s services – Sourcing Feasibility Studies, Vendor Coordination and Assembly-Inspection-Packaging – are more valuable than ever. Think of them as an insurance policy or a hedge; you simply cannot afford the risk of a China learning curve any longer.

Though there will be increased wages for Chinese workers, especially in coastal zones, the reservoir of inexpensive labor is too vast to be exhausted for decades. China will retain the edge on cost of labor. And with the US government beholden to the Chinese, don’t expect any protectionist measures to last long. I do not expect a broad resurgence of US manufacturing.

BUT…for producers of unique products, especially agricultural products, like wine or coffee, this could be a grand time to start selling to China. As the Chinese middle class begins to consume to fill the gap, there is a huge opportunity for foreign firms to provide those goods. PassageMakercan help with just this, helping clients identify, establish and manage sales and distribution networks in China.

The future is as clear as mud, but I know we are all in for an interesting ride. In these times especially, you need to work with a company with solid experience in China. I hope you will consider PassageMaker and SafePassage as your business partners in an increasingly uncertain world.

I go to China all the time!

I’ve heard this from a number of American businessmen over the years. Then when you start sharing “China stories” they are as shocked as the folks around the table who’ve never left the USA.

“What do you mean you’ve never eaten pig’s stomach noodle soup at a road side stand in the pouring rain? How in all those trips to China did you miss the duck’s blood? And you’ve never experienced the intestinal torture of trying to hold in last night’s Sichuan hotpot while stuck behind a smoke-belching Dong Feng truck in 100 F heat in bumper-to-bumper traffic for hours on end? Where in China did you go?”, I ask.

“Oh, I always stay at the Peninsula Hotel in Hong Kong and have all my meetings there”, they say.

Then, my friends, you have not been to China.

Look, the Peninsula Hotel is one of the finest in the world, and I don’t begrudge anyone the experience of staying there. You should. It’s awesome. But I am too blue-collar to spoil myself that way. I want to be in the Chinese neighborhoods where the yang rou chaun’r is served on the street at 3 AM and having a beer with the clerk at the all-night convenience store is the cure for jet lag.

Come to China, but if you are going to make the effort, come to China. Leave the hotel once in a while and experience the culture. All the foreign managers of PassageMaker have lived in China for years and they will make sure you get a taste of China with a proper guide. We enjoy entertaining our customers, and you’ll have a 5-star amount of fun while getting out into the exhilarating swirl that is modern urban China. We hope to see you soon.

Oh, I want to go to China with you!

I get this all the time from the folks I meet. My response? “No, you don’t. You might want to go to China, but you don’t want to go with me.” Don’t get me wrong, I think China is great in many ways. It is no exaggeration that I love China, even when I hate it. I encourage everyone to go at least once in your life. But the people who say this to me want to visit the Great Wall, the Forbidden City, the Winter Palace, the Temple of Heaven, etc. So do I, since I’ve only crossed the first two off my list in 15 years of travel to the PRC.

“My China” is the industrial south, Guangdong Province, the ‘workshop of the world’. Miles and miles of factories, awful pollution, with precious little else. I grew up in a factory, so to me this is second nature, but it is not the typical haunt of tourists. In a sense this is a shame, as I think people need to see more of how things get made in order to appreciate the world they live in. Factories should be part of the tourist agenda for visitors to China. China’s transformation over the last 30 years is truly miraculous, and the factories of Dongguan are as much a monument as the Great Wall.

Mike Bellamy and I have been privileged to play a microscopic part in China’s development over the last 10 years with PassageMaker, and we are looking forward to the next decade and beyond.

Let’s see how far we’ve come

I had a late dinner Monday night with an old friend/classmate/colleague/client who was passing through town. We had a nice time watching the Colts defeat the Dolphins, despite despite only having the ball for 14:53 (amazing), while reviewing his exciting new product, eating way too many hot wings and reminiscing about the start up days of PassageMaker. Back then, I was the client, and he was one of 4 or 5 employees.

PassageMaker has grown to around 150 employees in China, and our global sales force will likely number 20 sales reps by the end of the year. You’ll see changes to this website as we introduce our global sales force and country offices. PassageMaker-Mexico is already up and running with active clients. I am working daily to formalize a relationship in Brazil that will form the foundation of PassageMaker-Brazil. Same thing for Australia/New Zealand. And for India. We’ll have at least 3-4 active sales reps in Europe within the next 30 days (for instance Julien Roger, Managing Director of our ally, China Quality Focus, covers France and Belgium). We are even in discussions to set up a representative in South Africa to serve all of sub-Saharan Africa. We already have a network of reps in the USA covering most of the country.

We expect at least the Mexico office to grow into an Assembly Center in a few years time. Just as we’ve grown from one guy working in his living room a decade ago, we intend to make the PassageMaker name a truly global brand over the next decade. It isn’t how long you have the ball; it’s what you do with it while you have it.

Sick of China

I’ve been an expat several times in my life, from studies in the UK to stints in Singapore, Taiwan and China. All were relatively short, so my sense of excitement and wonder never wore off. For that I am grateful.

I’ve known expats who stayed away for 15 years or more, and many were counting the seconds until they could return home. They were “Sick of China” (or India, or Mexico, or Japan…you get the idea). The thrill was long gone and the tedium and irritations of daily life – amplified a hundredfold due to their surroundings – were sadly all that remained.

In the last few years PassageMaker has picked up a wide variety of new clients, but the ones that make the biggest impression on me are successful mature companies who have been doing business in China for 15 years or more. Why would a profitable company with that many years under their belt turn to a “sourcing company” like PassageMaker?

If we were just a sourcing company, that would be a valid question. But PassageMaker brings real bricks-and-mortar to the equation and provides a much wider range of services than just sourcing. Our core services – Sourcing Feasibility Studies, Vendor Coordination, Assembly-Inspection-Packaging, Logistics, Factory Formation – are so flexible that we can easily tailor them to suit a client’s requirements, whether providing quality control for millions of dollars worth of electronics or creating a consolidation regime to control VAT and shipping costs. These mature clients see our services as not just a cost-saving move, but as a hassle-saving move. When you talk to them, you can hear that they are sick of the day-to-day attention success in China requires. They just want to go home and have us handle it for them.

Mike Bellamy has been in China full time for 12 years and is happy right where he is. PassageMaker is NOT sick of China, and we will be happy to take over for you whenever you wish.

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I had a late dinner Monday night with an old friend/classmate/colleague/client who was passing through town. We had a nice time watching the Colts defeat the Dolphins, despite despite only having the ball for 14:53 (amazing), while reviewing his exciting new product, eating way too many hot wings and reminiscing about the start up days of PassageMaker. Back then, I was the client, and he was one of 4 or 5 employees.

PassageMaker has grown to around 150 employees in China, and our global sales force will likely number 20 sales reps by the end of the year. You’ll see changes to this website as we introduce our global sales force and country offices. PassageMaker-Mexico is already up and running with active clients. I am working daily to formalize a relationship in Brazil that will form the foundation of PassageMaker-Brazil. Same thing for Australia/New Zealand. And for India. We’ll have at least 3-4 active sales reps in Europe within the next 30 days (for instance Julien Roger, Managing Director of our ally, China Quality Focus, covers France and Belgium). We are even in discussions to set up a representative in South Africa to serve all of sub-Saharan Africa. We already have a network of reps in the USA covering most of the country.

We expect at least the Mexico office to grow into an Assembly Center in a few years time. Just as we’ve grown from one guy working in his living room a decade ago, we intend to make the PassageMaker name a truly global brand over the next decade. It isn’t how long you have the ball; it’s what you do with it while you have it.

What makes a successful company?

I saw this piece today that asked when GM could have turned it around. It is just a short blog post, but I read it and the comments with great interest. I’ve owned at least 10 GM cars in my life (I drive one now and think it’s fine but not great), and most bring back great memories, mainly because being young and crazy is fun, regardless of what car you’re driving. Of them all, my favorites were the 1964 Corvair convertible and the 1978 Pontiac Grand Safari station wagon, which my Mother ordered with the custom Corvette yellow paint job (brightest yellow offered), chrome luggage rack, the fake wood trim and fake wire wheel hub caps. The first was the coolest car any teenager could possibly drive, and I loved every second of the attention it earned me (especially from the fairer sex). The second was so blindingly awful it it created its own anti-vibe. Girls were actually morbidly interested in finding out who the lunatic was who drove that wretched abomination. Bad boy image courtesy of horrible Detroit iron.

So it is with great sadness that I consider the mess in which the American auto industry finds itself. It is fair to ask the question of when it all went wrong. For what it is worth, I agree with those that say it was not any one thing. GM forgot to do many small things right, and that’s what’s led to the current predicament.

Excellence is consistent and faithful execution of a good plan. Toyota and Honda are the prime examples of succeeding by paying attention to details and playing a consistent game. GM seems to have been counting on one or two home runs a decade (like SUVs in the ’90s) to keep winning the game, when focusing on the boring fundamentals of building good reliable cars was the winning strategy.

PassageMaker is not about the big play. Quite to the contrary, our team understands that you win by treating every customer with the same level of care and professionalism, that each successfully completed project builds on the lessons learned in previous projects and prepares you for the next one. Continuous improvement is a cliche by now, but that’s really how companies succeed.

The Importance of Trust

I love to read. It is really my only hobby; I never go a minute without a source of new information to occupy my attention. I’m known for taking books to my kids’ soccer games. When they are not playing, I’m reading. This makes a great impression with the other parents. Try it sometime.

So you can only imagine my excitement at the new Kindle 2 from Amazon. The Kindle 1 was a cool idea with awful ergonomics, so I decided to wait. Kindle 2 had it all. I couldn’t wait to order one, but decided to hold off a few months to see how the new device shook out in the market. Buying the first or second model year of a new car is always a bad idea, so I just wanted to be sure.

I am glad I waited. The shake out was poor, but not for the reasons I expected. It has nothing to do with the device, which seems to be fine, but rather with the company selling it. I will not be buying a Kindle 2 (or 3 or 4 for that matter), nor will I ever buy anything from Amazon in the future. Why? First, ‘vanishing’ 1984 and Animal Farm from customers’ devices is so creepy and boneheaded it is a permanent turn-off. Second, a company that would rather sell books to the possessor of a stolen device instead of helping the rightful owner reclaim his property is just not my kind of people.

Forget pulling an Orwellian move on actual works of Orwell for a second (my mind still reels). The removal of the books was supposedly because the sellers were not authorized – in essence that the books were stolen. But had the kid bought a paper book from a bricks-and-mortar book store, paying full price on the assumption that it was a legitimate transaction, my understanding of the law is that unless the true owner comes forward to claim the property, the buyer would have done nothing wrong and would very likely get to keep the book. After all, he didn’t know it was stolen and paid full price. Now combine that with essentially colluding with actual thieves of actual Kindles and my head starts to hurt at the illogic and sleaziness of it all.

Now Amazon will chug right along without paying any attention to my one-man boycott. And Barnes & Noble will not see a massive swing in quarterly earnings because of my switch. But trust is the most valuable commodity in any business transaction, especially when dealing in China. PassageMaker’s motto is “Trust & Transparency” for a reason.